Building Confidence Program
Did you hire a licensed contractor to do work on your home and think there might be a problem with the job? Or are you a contractor who would like to give your customer the extra peace of mind that the job meets workmanship standards?
Then you might want to check out the Registrar of Contractors' (ROC) Building Confidence Program!
The Building Confidence Program, launched on July 7, 2003, provides an avenue for resolving questions early on that homeowners or contractors may have about residential construction workmanship. As part of this process, the ROC always encourages homeowners to first contact their contractor to resolve questions or potential problems. However, if discussions between the homeowner and contractor are not successful, a Building Confidence visit can be requested.
Homeowners or contractors may request a visit and an ROC inspector will meet with the homeowner to discuss his or her questions. The inspector will review the issues of concern, provided the work was completed within the past two years. During the visit, the homeowner will be advised whether the item(s) meet workmanship standards. Then, the inspector will give a completed copy of the results to the homeowner and mail a second copy to the licensed contractor.
After the Building Confidence visit, resolution of any workmanship issues rests with the homeowner and the contractor unless a formal complaint is filed with the Registrar of Contractors. A Building Confidence visit can be requested at any statewide ROC office. For questions about the program, contact us at 602-542-1525 or outside Maricopa County at 1-877-MY AZROC
(1-877-692-9762).
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